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The Order fulfillment state workplace gives recommendations for choosing the optimal supply option:. Then the recommendations are fulfilled, the result is transferred to the edited order. The supply options, shipping dates change, and the lines can be split automatically according to the current state of the supply.
Goods in stock can be reserved in the warehouse (excluded from available stock). Click on Reserve at warehouse. These goods can be shipped today and the shipment date is set to the current date.
Then the recommendations are fulfilled, the result is transferred to the edited order. The supply options, shipping dates change, and the lines can be split automatically according to the current state of the supply.
При отсутствии товара на складе на затребованную дату, нужно рассчитать по надостающим позициям дату наличия на складе (из производства, из заказа поставщика, из перерещения), чтобы запланировать другую дату поставки всего заказа.
The workflow in case of different partial availability situations should be defined:
***Proposal of alternate dates
***Proposal of substitute products
***Proposal of partial shipments
If the client wants to receive goods in stock today, then a partial shipment of these goods can be offered. The rest of the goods can be shipped when they will be available at the warehouse.
Goods out of stock can be placed in the sales order if they are expected to be delivered from a supplier. Click on Provide on pegging basis. Goods are reserved by the expected delivery date that is specified in the related purchase order. This date is set as the shipment date in the sales order.
Goods out of stock that are not expected to be delivered are planned to be supplied. Click on To supply. The shipment date of these goods is equal to the shipment date that is required by the customer.
Substitute goods can be offered to clients if the required goods are out of stock and are not expected to be delivered. Click on Fill in→Select goods to open the product selection form and select from the list an item with similar basic properties and characteristics.
***Backorder processing
How to Inform customer about alternative date
Рассылка клиенту на почту (или по каналам whatsapp, telegramm)
***Proposal of alternate dates
***Proposal of substitute products
***Proposal of partial shipments
***Backorder processing The sales manager sends the customer proposals of alternate dates, substitute products or partial shipments by any channels: e.g. by phone, by email, by mail, via a self-service portal.
How to Receive response to alternative delivery date
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