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Check the availability of these goods immediately in the sales order through the special workplace Order fulfillment state. Go to the tab Goods and click Supply→Supply forecast. The workplace displays each position of goods and their availability in the determined warehouse and in all other warehouses of the company:

The reserve in the warehouse is marked in green if the goods can be shipped by the required date or a purchase order is placed for goods that are out of stock.

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Check the availability of goods with the special report Stock balance and availability. Go to Warehouse and delivery→Warehouse reports→Stock balance and availability. The report shows quantity for all positions of goods or for the selected position: goods are in stock and being shipped, available and reserved goods, goods that are expected to be received or shipped.

Sometimes other constraints like transportation capacity or handling capacity need to be integrated into the ATP check.

If the ATP check provides expected results go to instruction How to Confirm date and quantities to order.

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Substitute goods can be offered to clients if the required goods are out of stock and are not expected to be delivered. Click on Fill in→Select goods to open the product selection form and select from the list an item with similar basic properties and characteristics.Backorder processing 

Backorder processing

??? Рабочее место ... отображает информацию по какому заказу необходимый товар уже зарезервирован. Если мы можем отложить доставку по данному заказу, то запускаем backorder processing. Для снятия резерка открываем заказ клиента и на закладке goods по нашим позициям устанавливаем действие "К обеспечению".

Затем открываем наш заказ клиента и резервируем товар действием "Резервировать на складе".

How to Inform customer about alternative date

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