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Substitute goods can be offered to clients if the required goods are out of stock and are not expected to be delivered. Click on Fill in→Select goods to open the product selection form and select from the list an item with similar basic properties and characteristics.

If the delivery for of other orders that contain reserved goods can be postponed, see Backorder processingOpen the the report Stock balance and availability and click on the reserved item line to see information. Для снятия резерва открываем заказ клиента и на закладке goods по нашим позициям устанавливаем действие "К обеспечению". Затем открываем наш заказ клиента и резервируем товар действием "Резервировать на складе".

How to Inform customer about alternative date

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