Overview
Goods to be returned from the customer have been physically received to warehouse and verified.
A sales adjustment is issued with reference to goods actually received.
When a sales adjustment is posted, the payable amount could be subject to immediate offsetting against receivable of the original invoice.
After offsetting, the account receivables and payables amounts are carefully checked.
In the end, the sales adjustment print form, specific for the goods return transaction, is printed out and provided to the customer.
As a result of the process, the goods return sales adjustment is issued.
Video guide
Issue sales adjustments for goods return flowchart
Paths
| Path | Sales → Sales management → Process goods returns |
|---|---|
| In-app link EN code |
e1cib/command/DataProcessor.LogOfSalesDocuments.Command.ReturnsForRegistration
|
| In-app link RU code |
e1cib/command/Обработка.ЖурналДокументовПродажи.Команда.ВозвратыКОформлению
|
How to generate goods return sales adjustments by wizard
1. Go to Sales, then click Process goods returns under Sales management.
2. Select the line with the order pending issue of sales adjustments, and click Fulfillment status.
3. In the Fulfillment status report, check if all goods are actually received.
4. Select the line with the order pending issue of sales adjustments, and click Register by goods receipt.
5. Open the Sales return sales adjustment document, click Main and review data filled automatically.
6. Click More, review data filled automatically, and select the document Currency.
7. Click the Goods tab, find the customer invoice in the Sales document column.
How to offset sales adjustments against open items
1. In the Sales return sales adjustment document, click the Customer receivables is reduced hyperlink.
2. In the AR/AP accounting menu, click Pick by balance button and select open items receivable.
3. Post the document.
How to check AR/AP open items
1. In the Sales adjustment document, click the Report → Customer AR/AP breakdown.
2. In the Customer AR/AP breakdown report, review the transactions for the relevant AR/AP object.
3. Find the adjustments amount, then check final payable and receivable amounts.
How to provide sales adjustments to customers
1. In the Sales return sales adjustment document.
2. Click the Print, select an applicable print form.
3. Print and provide it to the customer.