Overview
The customer, having received the goods in reusable packaging, sends our company requests to return the packaging. Such requests must be timely processed.
Customer requests are typically generated on the basis of sales documents confirming the delivery of reusable packaging. During this step, such records are analyzed: items, quantities, return date. In this way, you can check for violation of return deadlines.
As a result of the process, customer requests to return reusable packaging are processed.
Video guide
Process customer request for packaging return flowchart
Paths
| Path | Sales → Sales management → Returnable packaging documents |
|---|---|
| In-app link EN code |
e1cib/app/DataProcessor.ManagementOfTransferredReturnablePackaging
|
| In-app link RU code |
e1cib/app/Обработка.УправлениеПереданнойВозвратнойТарой
|
How to register customer request for packaging return
1. Go to Sales, then click Returnable packaging documents under Sales management.
2. In the Returnable packaging documents workplace, select Customer, set the Date of return.
3. Select returning packaging items, and click Register packaging return request.
4. In the Register packaging return request document, click the Main tab, check the header fields, and select the Compensation - Refund immediately.
5. Click the More tab, select the Business unit, Currency, Taxation.
6. Click the Goods pending return tab, check item data.
7. Set the Pending approval status, and Post the document.