Overview

The goods return to vendor scenario includes a process flow that deals with sending complaints to vendors relevant to initiate a purchase dispute and resolved with the physical return of goods to the vendor.

Complaints that require physical return of products are mainly related to disputes around delivery that do not meet the confirmed product specification and quantity.

In rare cases, there may also be a dispute about the delivery timing and goods damages that took place during transportation.

The company receives a full compensation from the vendor by issuing a credit memo.

The scenario can be triggered from all the scenarios related to purchasing materials from vendors.

Goods return to vendor flowchart

Links to User Guide

• Create complaints to vendors
• Register vendor responses to complaints
• Initiate goods return to vendors
• Process incoming payments without bank EDI

Links to Setup Guide

• Items
• Distribution warehouse structure
• Basic warehouse operations
• Transport delivery
• Basic purchase operations
• VAT accounting