Overview

The customer complaints with compensation scenario includes a process flow that deals with consumer complaints relevant to sales disputes and resolved by a partial compensation or discount, without physical return of products to the customer.

Complaints that do not require physical return of products are mainly related to disputes around sales prices, terms, and delivery conditions.

In rare cases, there may also be disputes about the quality of products or services that do not meet the requirements of buyers, but the consumer can use the goods if the sale price of the goods is reduced.

Customer complaints without goods return flowchart

Links to User Guide

• Capture and evaluate customer complaints
• Create project plans
• Perform project activities
• Issue sales adjustments for compensation
• Create payment requests for accounts payable
• Approve payment requests
• Perform outgoing payments without bank EDI
• Reconcile payments from bank statement without bank EDI
• Close customer complaints

Links to Setup Guide

• Items
• Customer relations
• Payment transactions
• VAT accounting