Overview
The "Customer contract management" scenario describes the processes required to establish terms and conditions, sign the contract by both parties, control for the fulfillment, control for validation period of the contract with the customer. The most important terms and conditions for this scenario are usually:
Scenario Diagram
- a process group the process belongs to
- a typical business process
- a typical E2E business process scenario
- a typical E2E business process cluster
Links to User Guide
- Receive customer requests for contracting
- Maintain special terms of sales
- Maintain contracts with customers
- Set up credit limits
- Carry out internal approval
- Activate contracts with customers
- Perform contract follow-up activities
- Monitor contract fulfillment
- Create forecasts for special terms of sales
- Review forecasts and actual sales under contract