Overview

The provided returnable packaging scenario covers the provision of packaging to consumers during the sale of products, as well as control of its pick-up or redemption.

This scenario applies to those packaging units that are valuable and reusable.

The scenario additionally covers deposit conditions when customers pay a cash deposit for the provided packaging units.

Within the scenario the packaging units held by the customer are monitored, the pick-up of packaging units is organized.

Often, under the contract terms, it is possible to redeem returnable packaging. For this case, the price of the main product is increased by the price of the packaging unit triggering the debit note issue, or an additional packaging item is added to the sales order and another invoice for the redeeming packaging is issued.

Provided returnable packaging flowchart

Links to User Guide

• Define packaging and return conditions on orders
• Process outgoing invoices
• Process customer requests for packaging return
• Carry out internal approval
• Issue sales adjustments for goods return
• Issue customer invoices for packaging redemption

Links to Setup Guide

• Items
• Distribution warehouse structure
• Basic warehouse operations
• General wholesale terms
• Customer relations
• VAT accounting